Shipping policy
Shipping Policy
Last Updated: September 22, 2026
Welcome to Cleshine. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.cleshine.store.
1. Order Processing
We aim to process and dispatch orders within the timeframe communicated on our website or during checkout.
Orders are generally processed after payment has been successfully received and verified. Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.
If there is a delay in processing your order, we may contact you using the information provided at checkout.
2. Shipping and Delivery Times
Delivery times shown on our website or during checkout are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Operational disruptions
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
Cleshine is not responsible for delays caused by third-party shipping providers or circumstances outside our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your order.
Shipping charges may vary depending on the delivery location, order size, product weight, and available shipping options.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Phone number
- Email address
- Complete delivery address
- City, state, and postal code
Cleshine is not responsible for delivery delays, failed deliveries, returns, or additional charges resulting from incorrect or incomplete information provided by the customer.
If you need to update your delivery address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or dispatched.
5. Courier Delivery Attempts
The courier may make one or more delivery attempts using the contact information and address provided with the order.
If delivery cannot be completed because the customer is unavailable, refuses delivery, provides incorrect information, or does not respond to the courier, the order may be returned to us.
Additional shipping charges may apply if a returned order needs to be shipped again.
6. Tracking Information
Where available, tracking information may be provided after your order has been dispatched.
Tracking updates are managed by the applicable courier and may take some time to appear or refresh. Cleshine is not responsible for delays or inaccuracies in tracking updates provided by third-party shipping providers.
7. Delayed, Lost, or Damaged Shipments
If your order is delayed, appears to be lost, or arrives damaged, please contact us as soon as possible at itscleshine@gmail.com or via WhatsApp at +91 79948 42798.
We may request order details, photographs, packaging information, or other documentation to assist with an investigation.
Any resolution will depend on the circumstances of the shipment and the applicable courier procedures.
8. Incorrect, Missing, or Damaged Items
Please inspect your order when it is delivered.
If you receive an incorrect, missing, or damaged item, contact us promptly with your order number and relevant details. Where appropriate, we may request photographs or other evidence to assess the issue.
Approved replacements, refunds, or other resolutions are governed by our Return & Refund Policy.
9. Refused or Undeliverable Orders
If an order is refused or returned because of an incorrect address, failed delivery attempts, customer unavailability, or other reasons attributable to the customer, any refund may be subject to applicable shipping, return, or handling charges.
Orders returned to us may not be reshipped until any applicable additional charges have been paid.
10. Changes to This Shipping Policy
We may update this Shipping Policy from time to time.
Changes will become effective when the updated policy is published on our website. Please review this policy before placing an order.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Cleshine
Website: www.cleshine.store
Email: itscleshine@gmail.com
WhatsApp: +91 79948 42798
Instagram: @cleshineoffical
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